To find your ideal fit, we recommend starting with our Size Guide, where you will find a size chart built with precise measurements and proportions for each of our pieces. There you can identify the exact correspondence between your measurements and the Gemm & Garnet size that best suits your body.If you do not yet know your measurements, visit our How to Measure section, where we explain with technical clarity how to take your measurements to ensure a perfect fit.Our size chart and measurement guide work together: you measure with a tape in cm/inches, convert, compare and choose, ensuring that your set embraces your body with precision.Discover your size in the Size Guide

Gemm & Garnet ships your order within 48 hours after payment details are received, excluding weekends and public holidays. This is subject to credit approval and stock availability. If a product is out of stock or sold out, we will contact you by email to resolve the issue. All shipments are made through DHL Express. Delivery times may vary between 2 to 7 business days depending on the destination country.To see the estimated delivery times for your location, as well as information about customs and the complete shipping process, please visit our Shipping section, where everything is explained clearly. Visit the Shipping section for more information

We hope you are satisfied with your purchase. However, we accept returns within 14 days of receiving your order. If you wish to replace an item for a different size or if your product arrives with a manufacturing defect, you may request an exchange. All our pieces undergo a strict quality control process, but if you notice any damage or irregularity upon receiving your item, please contact us within the first 48 hours with clear photos of the defect and the original packaging. Our team will review the case and, once approved, will process a replacement based on availability.Note: Items must be returned in perfect condition, with all original tags intact, and inside their original bag and packaging. Make sure to wear your own underwear when trying on briefs and thongs. We will not accept returns on lingerie that has been damaged or worn.If the customer uses the item in a way that does not correspond to its intended purpose, which is solely to try it on, or handles it beyond what is necessary to verify its condition, features, or fit, and such use results in a loss of value (including wear, stains, odors, damage, or visible signs of use), the refund may be reduced or not applied. All returns must be registered within 14 days of receiving your order. All returned items must be registered in advance with our Customer Service team before being shipped.Return your package as soon as you receive the return documentation. Include the provided documentation to help us process your return.Returns received in non-sellable condition will not be refunded or returned to the customer. Any unauthorized return will be sent back to the sender. If you have received a damaged, defective, or incorrect item, contact our Customer Service team within the first 48 hours.Damaged, defective, or incorrect items must be returned before an exchange or refund can be issued.

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